ANALYSIS An IT bod from a data centre consultancy has been fingered as the person responsible for killing wannabe budget airline British Airways’ Boadicea House data centre – and an explanation has emerged as to what killed the DC.
Earlier this week Alex Cruz, BA’s chief exec, said a major “power surge” at 0930 on Saturday 27 May caused the airline’s systems to “collapse”. Its Boadicea House (BoHo) data centre went down for around a quarter of an hour, seemingly taking the airline’s failover systems with it.
The resulting mess caused total chaos for tens of thousands of passengers, stranding them overseas, sending their luggage hither and thither, and grounding aircraft while frantic staff tried to sort out the madness.
Today the Daily Mail fingered a contractor from CBRE Global Workplace Solutions as the culprit for the power restoration problem. BA said that it was the uncontrolled restoration of power that fried BoHo’s supply rather than the shutdown.
A spokeswoman for CBRE told The Register: “We are the manager of the facility for our client BA and fully support its investigation. No determination has been made yet regarding the cause of this incident. Any speculation to the contrary is not founded in fact.”
It appears, however, that BA’s IT was experiencing problems before the main outage.
On the Friday before the catastrophic outage, Reg reader Anton Ivanov said his booking confirmation emails took eight hours to reach him instead of the usual minutes between clicking “confirm” on the website and receiving the email.
Read More: https://www.theregister.com/2017/06/02/british_airways_data_centre_configuration/